Abu Dhabi Airports is the first airports company in the region to receive ISO 9001 Quality Management System, 14001 Environment Management System, OHSAS 18001 Occupational Health and Safety Management System across all its airports. Abu Dhabi Airports’ Integrated Management System (IMS) program raises the company’s standard to that which is recognized internationally.
Abu Dhabi Airports Airports Operations Division, including- Abu Dhabi International Airport, Al Ain International Airport and Al Bateen Executive Airport, have received ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 (Occupational Health and Safety Management System) Certifications across their airport operations activities.
The certification of Abu Dhabi Airports Airports' operations marks the success of the company in being the first airport in the region to achieve all 3 certifications.
The third party certification by LRQA (Lloyds Register Quality Assurance), in alignment with Abu Dhabi Airports’s corporate mission of embracing a culture of quality and excellence, raises the company’s standard to international recognition.
Receiving ISO and OHSAS certifications confirms that Abu Dhabi Airports operates its airports in a manner that promotes health and safety and ensures quality, and efficiency of its services, with a minimum impact on the environment.
The Integrated management system drives forth legal and regulatory requirements, including the GCAA CARs, CAAPs and the Abu Dhabi EHSMS implementation across Abu Dhabi Airports and its subsidiaries.
The management system of Abu Dhabi Airports verifies that focus on passenger and general customer satisfaction as part of quality management is proven to be successful on a global scale.
Abu Dhabi Airports commits to following a systematic approach to;
- Foster an atmosphere of customer focus aiming to surpass customer satisfaction for passengers, airline, tenants and other stakeholders
- Manage safety and security
- Operate and develop airports in a manner that protects the health and safety of its passengers, employees and partners
- Prevent pollution and minimize environmental impact
Abu Dhabi Airports aims to continually improve its performance using the IMS structure to manage Quality, Health, Safety, Security and Environment efficiently and ultimately meet Abu Dhabi Airports’s vision.
Since 2006 Abu Dhabi Airports has been receiving numerous prestigious awards from prominent international and local organizations in acknowledgement of its operational excellence, as well as marketing, training and corporate responsibility initiatives.