Awards

We see the awards we have won as official recognition of what we do every day.  View the awards we have received since starting up in 2006.

 

Awards 2016

Award Organisation Notes

Airport of the Year (10-30 million passenger category)

Air Transport news Awards Air Transport News Awards are international prizes that award all the main categories of the air transport industry.

Best Airport Staff in the Middle East

Skytrax The results of Skytrax’s surveys are based on questionnaires completed by many nationalities of airline customers covering hundreds of airports worldwide. The survey is totally independent, and evaluates traveler experiences across a range of airport services and product key performance indicators

1st airport in the Middle East to be awarded ISO 22301 management System Certificate

ISO ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity.

4 star airport – 2nd year in a row

Skytrax Skytrax Airport Star Rating is the leading international, professional Quality Benchmarking system classifying and rating airports worldwide based on the quality of Product and Customer Service experience provided to travelers. Skytrax Airport Star Ratings are recognized as a global Benchmark of airport standards.

1st Airport to achieve ISO 27001:2013 for information security across all IT systems

ISO ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity.


Awards 2015

Award Organisation Notes
2015

ICAO Award for Training for Gulf Center for Aviation Studies

ICAO The Gulf Centre for Aviation Studies (GCAS), the training arm of Abu Dhabi Airports based in Al Bateen Executive Airport, has been recognised by the International Civil Aviation Organisation (ICAO) for delivering the most shared and validated TRAINAIR PLUS Standardized Training Packages (STPs) than any other ICAO TRAINAIR PLUS center worldwide.
2014

Best Airport Marketing Team in Asia


Routes Asia Marketing Awards

The annual Routes awards are highly regarded as the most prestigious awards in the industry as they are voted for and judged by the airline network planning community. They provide the airline community with the chance to have their say as to which airport they think provides the best overall marketing services to them ensuring that the most effective campaigns are rewarded for their hard work and dedication to route development.



Awards 2014

Award Organisation Notes

Best Airport in The Middle East Award

World Airport Awards of Skytrax Skytrax operates “The World Airport Survey” through their Airline Rating System which is recognized worldwide as the professional, unified, airline-quality rating classification and the independent airline industry benchmark for quality excellence.

Best Staff Service in the Middle East Award

World Airport Awards of Skytrax The results of Skytrax’s surveys are based on 12.85 million survey questionnaires completed by 110 different nationalities of airline customers covering 410 airports worldwide. The survey is totally independent, and evaluates traveller experiences across 39 different airport service and product key performance indicators.


Awards 2013

Award Organisation Notes
Airport Service Quality certification ACI Abu Dhabi Airports won the title of “Best Airport for the Middle East region’ for Abu Dhabi International Airport in the recent Airports Council International (ACI) ASQ Survey results - a key benchmark for customer service in the global airports’ industry.
ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 ISO Abu Dhabi Airports announced today that Abu Dhabi Airports' Operations Division, including- Abu Dhabi International Airport, Al Ain International Airport and Al Bateen Executive Airport, have received ISO 9001: 2008 (Quality Management System), ISO 14001: 2004 (Environmental Management System) and OHSAS 18001:2007 (Occupational Health and Safety Management System) Certifications across their airport operations activities.
DhabiJet as the second Best FBO in the World and the Best in the Middle East European Business Air News (EBAN) magazine Al Bateen Executive Airport, announced that its Fixed Based Operator (FBO) facility DhabiJet was ranked second best in the world by the prestigious European Business Air News (EBAN) magazine’s FBO Survey 2013.
Best Airport in the Middle East Skytrax Abu Dhabi Airports celebrated in April 2013 winning the “Best Airport in the Middle East” award, for the second year running, at the prestigious 2013 World Airport Awards, for Abu Dhabi International Airport.
Best Airport for the Middle East region’ ACI Abu Dhabi Airports celebrated in May 2013 winning the title of “Best Airport for the Middle East region’ for Abu Dhabi International Airport in the recent Airports Council International (ACI) ASQ Survey results - a key benchmark for customer service in the global airports’ industry.
Best Airport Operator of the Year Frontier Awards The Best Airport Operator of the year category recognizes the work done by airport operators to facilitate and develop commercial business opportunities. The judging panel is made up of eight senior industry executives from brand management, retail and airport management. The entries were judged on a number of criteria, including: overall commercial mix; openness of the airport authority to work with all parties to maximize revenue and consumer satisfaction; design and environment of the commercial area; and, commitment to the overall duty free industry and to addressing the issues in which they face.
Al Dhabi Lounge ranks as highly commended Priority Pass Awards As an accolade for its continuous commitment to offering best-in-class service for passengers, Abu Dhabi International Airport’s ‘Al Dhabi’ Lounge was named a highly commended lounge at the prestigious Priority Pass Lounge of the Year 2012  award in May 2012. The award is based on over 40,000 ratings made by Priority Pass members, who are frequent flyers visiting airport lounges around the world on a regular basis.
Best Cargo Airport Award Air Cargo News In April 2013, the Capital’s airport claimed the title after it registered 17.6 per cent increase in cargo movement in 2012 compared to 2011. The award for “Best Cargo Airport” in the “More Than 350,000 Metric Tonnes of Cargo” category was given by Air Cargo News based on data provided by Airport Council International (ACI).


Awards 2012

Award Organisation Notes
Best Mobile Site ‘Stevie’ awards, The International Business Awards (IBA) The Abu Dhabi International Airport mobile website won the Gold Stevie Award trophy, one of the Stevie Awards most coveted prizes, for the ‘Best Mobile Site’ In September 2012. The International Business Awards are the world’s premier business awards programme. All individuals and organisations worldwide – public and private, for-profit and non-profit, large and small - are eligible to submit nominations.
Best Overall Web Design ‘Stevie’ awards, The International Business Awards (IBA) Abu Dhabi International Airport official website won the Silver Stevie award for ‘Best Overall Web Design’ In September 2012.
Outstanding Mobile Website 2012 MobileWebAward Competition In October 2012 Abu Dhabi International Airport mobile website won the “Outstanding Mobile Website: award from the 2012 MobileWebAward Competition. Since 1997, the annual WebAward Competition has allowed thousands of participants to receive independent evaluation of their web development efforts in a forum that has become the internet’s premier online awards event.
Best Airport Operator of the Year Award 2012 Frontier Award In October 2012 Abu Dhabi Airports received the highest accolade from the global duty free industry by winning the Frontier Award for Best Airport Operator of the Year 2012.  The award ceremony was held on 24th October at the Martinez Hotel in Cannes, France.
Best website Four categories 2012 Communicator Awards The Abu Dhabi International airport website’s success was recognized through a number of international prestigious awards including 4 awards from “Communicator Awards” for best website in the categories of Transportation, Government, Visual Aid and Travel Mobile App.
Best New Government Website award 2012 Internet Awards Middle East Abu Dhabi Airports website was awarded the Best New Government Website Award at the 2012 Internet Awards Middle East.The Internet Awards Middle East is designed to identify and reward companies who have demonstrated an unparalleled ability to succeed and have continually set standards of excellence.
Official Honourees - ADIA and ADAC websites 16th Annual Webby Awards The Webby Awards are the leading international awards honouring excellence on the Internet, with nearly 10,000 entries received from all 50 US states and more than 60 countries around the world. “The Official Honorees” is awarded to the top 15% of all work entered that exhibits remarkable achievement including excellence of content, structure and navigation, visual design, functionality, interactivity, and overall experience. Abu Dhabi Airports and Abu Dhabi International Airport’s websites were both named as “Official Honorees” for their outstanding accomplishments in the categories of Corporate Communication and Best Home/Welcome Page respectively.
Best Airport in The Middle East Award 2012 World Airport Awards The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey. Abu Dhabi International Airport was awarded the Best Airport in the Middle East Award according to the SKYTRAX passenger survey. Additionally, Abu Dhabi International Airport has also been certified as a 4-Star airport, which recognises the continued and ongoing improvement in the Capital’s Airport facilities and service standards.


Awards 2011

Award Organisation Notes
Fast Travel Gold Award IATA November 2011 – Abu Dhabi International Airport received the golden award for Fast Travel from International Air Transport Association (IATA), becoming the first airport in the region to adopt, IATA’s latest initiative in response to the growing passenger demands for more adequate and speedy travel procedures at airports.
Routes Airport Marketing Awards World Routes Awards 2011 October 2011 -Abu Dhabi Airports received this year’s Asian region award and overall winner honor during the World Routes Awards 2011 held in Berlin. The award was given in recognition of the company’s efforts in developing airline and airport marketing initiatives to promote Abu Dhabi International Airport, in turn driving the growth of its partner airlines and promoting Abu Dhabi’s position as a global hub of tourism.
Stevie®’ Awards 8th Annual International Business AwardsSM October 2011 - Abu Dhabi Airports was awarded five prestigious ‘Stevie’ trophies at the 8th International Business Awards (IBA). ADAC won awards for the Best Home Page of a website, Best Overall Web Design, and Best Corporate Event for Formula 1 2010, and further acclaimed two honoury recognitions for Best Online Press Room, and Best Support Department of the Year.
Customer Service Star Award UAE Customer Service week October 2011 - Abu Dhabi Airports was awarded under the Responsiveness category; 2 Star awards as the “Best Public Sector Complaint Management & Service Recovery provider” in its field of services as identified by the panel of judges of experts in the field of customer service.
Air Cargo Excellence Air Cargo Awards from Air Cargo World Magazine June 2011 - Abu Dhabi International Airport has been awarded the ‘Air Cargo Award of Excellence’ by Air Cargo World Magazine. Abu Dhabi International Airport excelled in its operational efficiency and superior overall rating among various airports in the world handling 300,000 or more tones of cargo; as determined by the readers of Air Cargo World Magazine.
Best Airport in the Middle East Business Destinations Travel Awards 2011 June 2011 - Abu Dhabi International Airport (ADIA) was awarded the “Best Airport in the Middle East” award in the Business Destinations Travel Awards 2011. The awards acknowledge Abu Dhabi Airports' continuous commitment towards promoting a culture of excellence throughout Abu Dhabi International Airport, from customer service through to future expansion plans.
Best Airport for Tax Free Shopping, Globally Business Destinations Travel Awards 2011 June 2011 - Abu Dhabi International Airport (ADIA) was awarded the “Best Airport for Tax Free Shopping, Globally” award in the Business Destinations Travel Awards 2011. The awards acknowledge Abu Dhabi Airports' continuous commitment towards promoting a culture of excellence throughout Abu Dhabi International Airport, from customer service through to future expansion plans.
Best Airport in the Middle East- Second Place Airport Service Quality Awards April 2011 - Abu Dhabi International Airport was ranked as the second top performing amongst all airports in the Middle East.
Best Premium Service Airport Skytrax - the World Airport Awards April 2011 - Abu Dhabi International Airport was awarded for the outstanding level of check-in services in the Etihad Airways Premium Check-In facility in Terminal 3.
IATA In-flight Catering Quality Assurance Award 2010 IATA Quality Assurance Awards In April 2011 - ADIFC was awarded in recognition of its sustained focus on quality and safety. Abu Dhabi In-Flight Catering was ranked as one of the top 3 qualifying in-flight caterers for the 3rd consecutive year from within caterers across Europe, Middle East and Africa
Best Airport in Airline Marketing- ME & Indian Subcontinent 9th Routes Asia Conference April 2011 - In recognition of supporting its airline partners in supporting their marketing needs, Abu Dhabi Airports was awarded the best airport in airline marketing efforts in ME & Indian Subcontinent in the 9th Routes Asia Conference at South Korea.
Best Airport in Airline Marketing- Asian Region 9th Routes Asia Conference April 2011 - In recognition of supporting its airline partners in supporting their marketing needs, Abu Dhabi Airports was awarded the best airport in airline marketing efforts in the Asian Region 9th Routes Asia Conference at South Korea
2nd Best Service Provider” in the Middle East Airports Council International (ACI) ASQ Survey results for the Middle East Region February 2011 - Abu Dhabi International Airport was rated as the leading airport offering ultimate customer services to passengers flying through the airport.


Awards 2010

Award Organisation Notes
GCAA Certification of GCAS GCAA the Department of Aviation Security & Infrastructure in the GCAA awarded GCAS the certification to its facilities in Al Bateen Airport to provide civil aviation security courses, in line with the training guidelines legislated by the Civil Aviation Law of the UAE.
Green Initiative of the Year Airport Doha Aviation Summit In recognition of Abu Dhabi Airports' commitment towards the environment.
Training & Education Provider of the Year ITP Publishing The award recognize GCAS’s achievement in offering a platform that will fulfill the increasing demand for qualified professionals in the Middle East aviation sector through leading aviation modules and trainings.
The Airport of the Year ITP Publishing The award acknowledges Middle Eastern airports that have experienced a breakthrough period of success over the past 12 months, with evidence of strong performance for passenger and cargo operations, relationship building with airlines and other partners, facility enhancements and market innovation.
Ambassador for People with Special Needs Zayed Higher Organization for Humanitarian Care & People with Special Needs Based on the report submitted and the audit conducted at T3, Abu Dhabi Airports secured the first position and awarded with the Golden Shield, and Captain Salem Mohammad Al Khazraji from Abu Dhabi Airports Group was honored to be an Ambassador for People with Special Needs
Certificate Of Excellence Zayed Higher Organization for Humanitarian Care & People with Special Needs Abu Dhabi Airports was awarded the certificate of Excellence in December 2010 on behalf of H.H. Shaikha Fatima bint Mubarak, when ADAC participated in the "National Project for Inclusion" to include People with Special Needs
Recognition on The Bridge Program initiative HE Minister of Labor in the UAE Abu Dhabi Airports was recognized twice for the design and successful implementation of the work readiness program "THE BRIDGE" which was tailored for Abu Dhabi Airports Employees with Special Needs and at the same time we offered free seats for UAE Nationals with Special Needs from other entities in Abu Dhabi
Recognition on The Bridge Program initiative HE Secretary General of the Executive Council in the UAE Abu Dhabi Airports was recognized twice for the design and successful implementation of the work readiness program "THE BRIDGE" which was tailored for Abu Dhabi Airports Employees with Special Needs and at the same time we offered free seats for UAE Nationals with Special Needs from other entities in Abu Dhabi
Golden Award – First Prize Zayed Higher Organization In recognition of Abu Dhabi Airports' commitment towards people with special needs.
ASQ Assured certification Airport Council International (ACI) In recognition of Abu Dhabi International airport’s service quality management systems and the commitment of its senior management to maintain the highest service standards.
Platinum Airport Status The International Air Transport Association (IATA) Abu Dhabi International Airport adopts 100% bar coded boarding passes (BCBP), becoming the first major airport in the Middle East to receive the status.
Best Improved Airport in the Middle East Airport Council International (ACI) Abu Dhabi International Airport has been ranked top in eight customer service categories
Most Improved Airport Skytrax The award was based on the votes of more than 9.8 million travellers from 100 different countries.
Best Cargo Airport of the Year Air Cargo News (ACN) Abu Dhabi International Airport outpaced in growth all the other large cargo (over 300,000 metric tons category) airports across the globe.
Best Cargo Airport Air Cargo News Number 1 position in the category of large cargo airports over 300,000 tons
Bid winning- ADAC & Routes Development Group Abu Dhabi International Airport 'Routes – The World Route Development Forum' will come to Abu Dhabi in 2012
Best Airport in the Middle East Emerging Markets Airport Awards Ranked top amongst all airports in the Middle East
Best Airport Project in the Middle East Arab Achievement Awards Acknowledgement for Terminal 3 and improved passenger satisfaction


Awards 2009

Award Organisation Notes
New Airport Development Award Centre for Asia Pacific Aviation (CAPA) T3 development
ASQ Assured certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Airport Marketing Award for the ME Routes Awarded for its continuous efforts in supporting marketing activities for its airline passengers
Highly Commended for Excellence in Airport Marketing The Route Development Group Acknowledgment of successful marketing approach towards airlines
Gold Standard Award IATA In-flight Catering Quality Assurance (ICQA) Global award recognizing catering excellence for ADIFC


Awards 2008

Award Organisation Notes
Best Airport in Africa and the Middle East for Customer Service Airport Council International (ACI) Recognized as the best airport in the Middle east and Africa offering convenient customer service.
ASQ Assured certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Best Baggage Delivery Service Provider Skytrax Abu Dhabi International Airport ranked number 1 in overall airport operations
Gold Standard Award IATA In-flight Catering Quality Assurance (ICQA) Global award recognising catering excellence for ADIFC


Awards 2007

Award Organisation Notes
ASQ Assured certification Airport Council International (ACI) In recognition of airport’s service quality management of systems and the commitment of its senior management to maintain the highest service standards.
Top ASQ ranking in the Gulf Region for Check-in, Arrival Services and security & Immigration Airport Council International (ACI) Ranked as the top airport offering convenient airport travel services.
Best Airport Security Provider in the Middle East ITP Publishing Rated as the top airport in offering security services to airlines and their passengers.

Award-winning Company

Since 2006 Abu Dhabi Airports has been receiving numerous prestigious awards from prominent international and local organizations in acknowledgement of its operational excellence, as well as marketing, training and corporate responsibility initiatives.

Get in touch

Get in touch with us at+971 (2) 505 5000